FAQ

No. We test API keys during the setup process to ensure that withdrawal is not enabled for your account.
No. If you trade within your account this trading will interfere with COINCUBE's performance. If you want to trade on your own, we recommend that you use another exchange account(s) for this. Also, you will likely pay unnecessary exchange trading fees if you make your own trades because COINCUBE will automatically position your account to be in line with the algorithm's asset allocations. If you must trade in your account for some reason, you can disable your Portfolio by navigating to Settings/Account Summary and then toggling the "Portfolio Trading Status" to "OFF" and then click "SUBMIT."
Yes. There isn't a restriction against adding additional funds to your account. Our software handles additional deposits and performance numbers account for deposits and withdrawals so new funds will not interfere with keeping track of your account performance over time.
It is best if you leave your account alone. However, we realize that sometimes circumstances change and so, if you do withdraw funds, we will automatically adjust your account for the reduction in funds.
Yes, you may withdraw your gains at any time. We recommend allowing your gains to compound through trading.
We don't charge a fee for our services at this time. Paid premium services may become available in the future.
You can close your Portfolio at any time by toggling the "Portfolio Status" button in Settings/Account Summary.
Exchange fee structures can be found at the following links: Bitfinex, Bitstamp, Bittrex, GDAX, Gemini, Kraken, Poloniex.
Our portfolio rebalancing algorithm will regularly trade small amounts of the assets in your account to maintain the correct percentage allocations to your selected Blockchain Index. In addition, if you have multiple exchange connections, the algorithm will take advantage of occasional wide price differences between exchanges (this is known as 'statistical arbitrage').
Yes, you can. We recommend exchange diversifiction so that you don't have all of your trading assets on any one exchange. Of course, it is also wise not to hold all of your bitcoins or other digital assets on exchanges.
This is not necessary and our trading algorithm will position your account into your chosen blockchain index allocations automatically once your exchange account(s) is/are connected to COINCUBE.
Bitfinex Bitstamp Bittrex GDAX Gemini Kraken Poloniex
BTC Yes Yes Yes Yes Yes Yes Yes
ETH Yes No Yes Yes Yes Yes Yes
LTC Yes Yes Yes Yes No Yes Yes
XRP Yes Yes Yes No No Yes Yes
ETC Yes No Yes No No Yes Yes
DASH Yes No Yes No No Yes Yes
XMR Yes No Yes No No Yes Yes
XEM No No Yes No No No Yes
REP No No Yes No No Yes Yes
MAID No No Yes No No No Yes
ZEC Yes No Yes No No Yes Yes
STRAT No No Yes No No No Yes
GNT No No Yes No No No Yes
DCR No No Yes No No No Yes
STEEM No No Yes No No No Yes
DOGE No No Yes No No Yes Yes
FCT No No Yes No No No Yes
ICN No No No No No Yes No
XLM No No Yes No No Yes Yes
SJCX No No Yes No No No Yes
XCP No No Yes No No No Yes
WAVES No No Yes No No No No
PIVX No No Yes No No No No
BTS No No Yes No No No Yes
GAME No No Yes No No No Yes
SNGLS No No Yes No No No No
LSK No No Yes No No No Yes
GNO No No Yes No No Yes Yes
ARDR No No Yes No No No Yes
BCN No No No No No No Yes
SC No No Yes No No No Yes
DGD No No Yes No No No No
ANS No No Yes No No No No
DGB No No Yes No No No Yes